Terms and Conditions

Voodoo Nexus is operated by Nexus Technologies Ltd, registered in England and Wales, registered office Unit 2F, Cricket Street Business Park, Wigan, WN6 7TP, United Kingdom.

Contact: applications@voodoonexus.co.uk or 01942 800241.

In these terms, “we”, “us” and “our” mean that company. “You” means the workshop, specialist or customer using our services.

Voodoo Nexus is a managed network. We provide:

• The platform — the portal, booking, job records and session infrastructure
• Hardware — the Nexus Slave, an OBD-II and CAN gateway installed at a workshop, and the Nexus Master, used by approved remote specialists
• Access to remote specialists who carry out dealer-level diagnostics, coding and ECU programming through the platform

We are responsible for operating the platform and for the approval and oversight of the specialists on the network.

Most of our customers are motor trade businesses. Where you are contracting in the course of a business, you confirm you have authority to do so, and the consumer rights in sections 6 and 7 do not apply to you.

Where you are a consumer, buying for purposes outside any business, nothing in these terms affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Workshop and specialist applications are subject to approval. We may ask for evidence of trading status, qualifications, insurance and equipment. We may refuse an application, and we may suspend or remove an account where:

• information given to us was inaccurate or misleading
• work has been carried out unsafely or outside a specialist’s approved scope
• account credentials have been shared
• payment is overdue
• there has been a serious breach of these terms

Approval to join the network is not a guarantee of any volume of work or income.

Platform subscription. Charged in advance, monthly or annually as selected, renewing automatically until cancelled.

Per-session charges. Charged per session at the rate shown at the time of booking.

Hardware. Charged at the price shown at the time of order.

Prices are shown in pounds sterling. We may change prices, but a change will not affect an order already placed or the current paid subscription period. We will give at least 30 days’ notice of a change to recurring subscription charges.

If payment fails or is overdue we may suspend access to the platform until it is paid. For business customers we may charge statutory interest on late payment.

Delivery. We deliver to mainland UK addresses. Risk in the hardware passes to you on delivery. Where you are a consumer, if we miss a delivery deadline you have the rights set out in the 2013 Regulations.

Cancellation (consumers). If you are a consumer buying at a distance, you have 14 days from the day you receive the hardware to cancel for any reason and return it for a refund. Tell us by email within that period. You must return the goods within 14 days of telling us, and you are responsible for return postage unless the goods are faulty. We will refund within 14 days of receiving the goods back. We may reduce the refund to reflect handling beyond what is needed to inspect the item.

Faulty hardware. Hardware is covered by a 12 month warranty against manufacturing defects. Where you are a consumer this is in addition to your statutory rights: goods must be of satisfactory quality, fit for purpose and as described. The warranty does not cover accidental damage, unauthorised opening or modification, incorrect installation, or damage caused by vehicle electrical faults.

Business purchases. Business customers do not have the 14-day cancellation right. Please inspect hardware on delivery and tell us about any shortage or damage within 7 days.

You can cancel a subscription at any time from the portal or by emailing us. Cancellation takes effect at the end of the current paid period, and you keep access until then.

Consumers cancelling a new subscription within 14 days of purchase are entitled to a refund. Where you have asked us to start the service immediately and have used it, we may deduct a proportionate amount for what you have used.

Per-session charges are not refundable once the session has been carried out, because the work has been performed. If a session could not be completed for a reason within our control, we will not charge you, or we will refund you.

We may refuse a refund where we reasonably suspect abuse of the refund process. This does not affect a consumer’s statutory rights.

Remote diagnostics, coding and ECU programming carry real risk. Responsibility is shared as follows.

Before a session, the workshop must ensure that:

• it has the vehicle keeper’s informed authority for the work requested
• a stable battery support unit or charger is connected and mains power is reliable
• the vehicle is in a safe area, secured, and nobody is in the path of a component that may move
• the requested work is appropriate for the vehicle and its condition
• the network connection at the vehicle is stable

We are responsible for operating the platform with reasonable skill and care, approving and overseeing specialists, and keeping a record of each session.

You are responsible for the decision to carry out the work, the condition and suitability of the vehicle, and the consequences of the modification on that vehicle.

Interruption risk. Programming a control unit can fail if power or connectivity is lost mid-write, which in some cases can leave a module unusable and requiring replacement. We take reasonable steps to reduce this risk, but we cannot eliminate it, and you accept it as a risk of the work being requested.

This section is important. By requesting work through the network you confirm you understand and accept the following.

• Warranty. Changes to vehicle software may invalidate a manufacturer or third-party warranty.
• Insurance. Any modification affecting a vehicle’s performance or specification must be declared to the insurer. Failing to declare a modification can invalidate cover. It is the vehicle keeper’s responsibility to declare it, not ours.
• Road legality. It is your responsibility to ensure the vehicle remains legal for the use intended, including under the Road Vehicles (Construction and Use) Regulations 1986 and applicable type approval and emissions requirements.
• Emissions. We do not remove, disable or defeat emissions control equipment, including DPF, EGR, SCR or AdBlue and OBD emissions monitoring, on any vehicle used on a public road. Requests of that kind will be refused.
• Mechanical consequences. Increased output places additional load on the engine, transmission, clutch, cooling system and driveline, and may increase wear or the risk of failure. You accept that risk.
• Track and off-road use. Where work is supplied for a vehicle not used on a public road, you confirm that is the case and remain responsible for its use.

We grant you a non-exclusive, non-transferable licence to use the portal and device software for the purpose of using the network, for as long as your account is active.

You must not share account credentials; allow anyone unapproved to carry out sessions using your access; copy, reverse engineer, decompile or attempt to extract our software, firmware or calibration data except to the extent the law permits; use the platform to access a vehicle you are not authorised to work on; or resell access without our written agreement.

All intellectual property in the platform, hardware design, firmware and our calibration work remains ours.

We aim to keep the platform available but we do not guarantee uninterrupted service. We may suspend access for maintenance, and we will give notice where we reasonably can.

We do not guarantee that every vehicle, model year or control unit is supported, or that a particular fault will be resolved by a session.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited. For consumers, nothing in these terms limits the statutory rights described in sections 6 and 7.

Subject to that:

• We are not liable for indirect or consequential loss, or for loss of profit, business, contracts, goodwill or anticipated savings.
• We are not liable for loss arising from your failure to meet the workshop obligations in section 8, from a failure to declare a modification to an insurer, or from use of a vehicle in a way that is not road legal.
• Our total liability in connection with the services, in any 12-month period, is limited to the greater of the total charges you paid us in that period and £1,000.

We strongly recommend that workshops and specialists carry their own motor trade and professional indemnity insurance.

You can close your account at any time; see section 7 for subscriptions. We may suspend or end your access for the reasons in section 4, or on 30 days’ notice. When the agreement ends, your licence to use the platform ends, and you can ask us for a copy of your session records.

We may change these terms. For active subscribers we will give at least 30 days’ notice of a material change, and if you do not accept it you may cancel before it takes effect.

If any part of these terms is unenforceable, the rest continues to apply. A delay in enforcing a term is not a waiver of it. You may not transfer your rights under these terms without our agreement.

Complaints. Please email applications@voodoonexus.co.uk and we will try to resolve the matter.

Governing law. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident elsewhere in the UK, you may bring proceedings in your local courts.