Refund Policy

Voodoo Nexus
Last updated: 20/03/26

1. 30-Day Money Back Guarantee

We offer a 30-day money back guarantee from the date of delivery.

If you change your mind within this period, you may return the device for a full refund.

2. Return Conditions

To be eligible for a refund:

• The item must be returned in its original condition
• All accessories, cables and packaging must be included
• The device must not be damaged or misused

3. Non-Refundable Items

The following are non-refundable:

• Used file credits or services
• Digital products once delivered
• Items damaged due to misuse or improper handling

4. Faulty or Defective Products

If your device develops a fault:

• Covered by a 12 month warranty
• We will repair or replace the device where applicable
• Contact us as soon as the issue is identified

5. Return Process

To initiate a return:

• Contact us with your order details
• We will provide return instructions
• Return shipping costs are the responsibility of the customer unless the item is faulty

6. Refund Processing

• Refunds are issued once the item is received and inspected
• Please allow 5–10 working days for the refund to appear in your account

7. Late or Missing Refunds

If you have not received your refund:

• Check with your bank or payment provider
• Contact us for further assistance